01

Get in touch

Have a question or need help?
Reach out to us through any of the channels below.

Email us

Email icon, decorative hello@biteinsight.app

Follow us

We try to respond within 48 hours

Need to report a bug or technical issue?

Report a problem
02

Frequently asked questions

Quick answers to common questions about Bite Insight.

Getting Started

Download Bite Insight from the App Store or Google Play. Open the app and tap “Create Account”. You’ll be guided through a quick 4-step onboarding process where you can set up your health profile, including any conditions, allergies, and dietary preferences.

The free plan includes barcode scanning of UK supermarket products, nutrition breakdowns, Nutriscore grading, personalised warnings, glycemic impact indicators, and scan history. Plus+ (£3.99/month) adds family profiles, ingredient flagging, global barcode scanning across 4.2M+ products, and more.

Scanning & Results

Tap the scan button in the app, point your camera at the product barcode, and hold steady. The app will automatically detect and scan it. Make sure you have good lighting and hold the barcode within the frame.

Nutriscore is a front-of-pack nutrition label that grades food products from A (best) to E (least favourable) based on their overall nutritional profile. It considers factors like calories, sugar, saturated fat, sodium, fibre, protein, and fruit/vegetable content.

Based on the health conditions, allergies, and dietary preferences you set in your profile, Bite Insight highlights ingredients that may be relevant to you. This includes allergen highlighting and health condition matching so you can make informed decisions at a glance.

The glycemic impact indicator shows how a food product is likely to affect blood sugar levels. Products are rated as Low, Moderate, High, or Very High impact. This is especially useful for people managing diabetes or monitoring their glucose intake.

Account & Subscription

On the login screen, tap “Forgot Password”. Enter your email address and you’ll receive a password reset link. Follow the link to set a new password. If you don’t receive the email, check your spam folder or contact us at hello@biteinsight.app.

Subscriptions are managed through the App Store (iOS) or Google Play (Android). Go to your device settings, find your subscriptions, and cancel from there. Your Plus+ features will remain active until the end of your current billing period. See our Subscription Terms for full details.

Yes. You can update your health conditions, allergies, and dietary preferences at any time from your profile settings within the app. Changes take effect immediately for future scans.

Privacy & Data

Yes. We take data protection seriously. Your health preferences are stored securely and are never sold or shared for advertising purposes. We only use your data to personalise your experience. See our Privacy Policy for full details.

You can request account deletion from within the app or by emailing us at hello@biteinsight.app. Once deleted, all your personal data will be permanently removed from our systems.

Help guides

Step-by-step guides to help you get the most out of Bite Insight.

Getting Started

Setting up your account & health profile

Setting up your account & health profile.

You’ll be guided through a quick 4-step onboarding process where you can set up your health profile, including any conditions, allergies, and dietary preferences.

Creating your account.

  • Download Bite Insight from the App Store (iOS) or Google Play (Android).
  • Open the app and tap “Create Account”.
  • Enter your email address and choose a secure password.
  • Verify your email address via the confirmation link.

Setting up your health profile.

  • During onboarding, you’ll be asked to select any health conditions (e.g. diabetes, hypertension, IBS).
  • Next, add any allergies or intolerances (e.g. lactose, gluten, peanut).
  • Finally, choose your dietary preferences (e.g. vegan, keto, low-carb).
  • You can update these at any time from your profile settings.

You can update any of these at any time by accessing the main menu then selecting ‘My Account’ > ‘Edit My Details’.

Scanning

How to scan a product barcode

How to scan a product barcode.

Use the camera-based barcode scanner to instantly look up any food product.

Scanning a barcode.

  • Open the app and tap the scan button (camera icon) at the bottom of the screen.
  • Grant camera permission if prompted.
  • Point your camera at the barcode on the food product packaging.
  • Hold steady. The app will automatically detect and scan the barcode.
  • Your results will appear showing nutrition information, Nutriscore grade, and any personalised warnings.

Tips for a clean scan.

  • Ensure good lighting. Avoid dark or shadowed areas.
  • Hold the barcode flat and within the scanning frame.
  • Supported formats include EAN-13, EAN-8, UPC-A, and UPC-E.
Understanding Results

Reading your nutrition breakdown

Reading your nutrition breakdown.

Understand the nutrition information, ingredient analysis, and personalised warnings shown after scanning.

After scanning, your results screen shows:

  • Nutriscore Grade (A to E). An overall nutritional quality rating at a glance.
  • Nutrition Facts. Energy (kcal), carbs, sugars, fibre, fat, saturated fat, protein, and salt per 100g and per serving.
  • Ingredient List. Full ingredients with allergens highlighted based on your profile.
  • Personalised Warnings. Flagged ingredients that match your health conditions, allergies, or dietary preferences.
  • Glycemic Impact. Estimated blood sugar impact (Low / Moderate / High / Very High).
Understanding Results

Glycemic impact & what it means

Glycemic impact & what it means.

The glycemic impact indicator estimates how a food product may affect your blood sugar levels based on its carbohydrate content and composition.

Impact levels.

  • Low. Minimal effect on blood sugar. Good for sustained energy.
  • Moderate. Some effect on blood sugar. Fine for most people in moderation.
  • High. Significant effect on blood sugar. Be mindful if managing glucose.
  • Very High. Substantial impact. Take extra care if you have diabetes or insulin sensitivity.

Bite Insight provides educational insights only and is not a substitute for professional medical advice.

Plus+ Features

Family profiles

Family profiles.

Family profiles (Plus+ only) let you create separate health profiles for each household member so everyone gets personalised results.

Setting up family profiles.

  • Go to your profile settings and tap “Family Profiles”.
  • Tap “Add Family Member” and enter their name.
  • Set up their health conditions, allergies, and dietary preferences.
  • Switch between family members before scanning to get personalised results for that person.
  • You can reorder, edit, or remove family members at any time.
Plus+ Features

Ingredient flagging & preferences

Ingredient flagging & preferences.

With Plus+, you can customise how the app handles individual ingredients.

How ingredient flagging works.

  • Flag to avoid. After scanning, tap any ingredient to flag it. Flagged ingredients will be highlighted in future scans.
  • Rate ingredients. Mark ingredients as “helpful” or “not helpful” to build your personal preference profile.
  • Search ingredients. Use the ingredient search to find and flag specific ingredients proactively.
Account

Managing your subscription

Managing your subscription.

How to upgrade to Plus+, manage your billing, and cancel your subscription.

Subscription management.

  • Upgrade to Plus+. Go to Pricing in the app and tap “Subscribe”. Payment is handled via the App Store or Google Play.
  • Manage billing. Subscriptions are billed monthly at £3.99. Manage your payment method via your device’s subscription settings.
  • Cancel. Go to your device Settings, then Subscriptions, then Bite Insight, then Cancel. Your Plus+ features remain active until the end of the current billing period.
  • Refunds. Contact Apple or Google directly for refund requests as subscriptions are processed through their platforms.

See our Subscription Terms for full details.

Account

Updating your profile & avatar

Updating your profile & avatar.

Edit your profile information, change your avatar, and update your password.

Profile management.

  • Edit profile. Tap your avatar in the top corner of the home screen, then tap “Edit Profile”.
  • Change avatar. Tap the profile picture and choose a photo from your camera roll or take a new one.
  • Update name or age. Edit these fields directly in the profile editor.
  • Change password. Use the “Forgot Password” flow on the login screen to set a new password via email.