Our commitment

Bite Insight is committed to ensuring digital accessibility for people of all abilities.

We strive to continually improve the user experience for everyone and apply relevant accessibility standards across our website and mobile application.

Standards we follow

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

These guidelines explain how to make web and mobile content more accessible to people with disabilities. Conformance with these guidelines helps make our service more user-friendly for all people.

• Perceivable — Information is presented in ways users can perceive.
• Operable — Interface components and navigation are operable by all.
• Understandable — Information and operation of the interface is understandable.
• Robust — Content can be interpreted reliably by assistive technologies.

Measures we take

We take the following measures to ensure accessibility:

• Include accessibility as part of our design and development process.
• Provide accessibility training to our team members.
• Assign clear accessibility goals and responsibilities.
• Use automated and manual testing tools to evaluate accessibility.
• Conduct periodic reviews of our website and application.
• Seek feedback from users with disabilities.

Accessible features

Bite Insight includes the following accessibility features:

• Semantic HTML structure for screen reader compatibility.
• Sufficient colour contrast ratios throughout the interface.
• Keyboard navigation support for all interactive elements.
• Clear and descriptive link text and button labels.
• Resizable text that reflows without loss of content.
• Alt text for all meaningful images and icons.
• Focus indicators for keyboard navigation.
• ARIA labels where additional context is needed.

Assistive technology support

Bite Insight is designed to be compatible with common assistive technologies.

We test our website and application with the following:

• Screen readers (VoiceOver on iOS/macOS and TalkBack on Android).
• Screen magnification software.
• Voice recognition software.
• Keyboard-only navigation.

While we aim for full compatibility, some third-party content or features may have limited accessibility support.

Known limitations

We are aware of some accessibility limitations and are actively working to resolve them.

Despite our best efforts, some areas may not yet be fully accessible. Known issues include:

• Some older PDF documents may not be fully screen reader compatible.
• Complex data visualisations may have limited alternative descriptions.
• Some third-party embedded content may not meet all accessibility standards.

We are working to address these limitations and welcome feedback on any issues you encounter.

Feedback

We welcome your feedback on the accessibility of Bite Insight.

If you encounter any accessibility barriers or have suggestions for improvement, please let us know. We take all feedback seriously and will do our best to respond within 5 working days.

Enforcement

If you are not satisfied with our response to your accessibility feedback, you may escalate the matter.

In the United Kingdom, the Equality and Human Rights Commission (EHRC) is responsible for enforcing accessibility requirements. You can contact them through their website for further assistance.

Review schedule

This accessibility statement was last reviewed on 1 March 2026.

We review our accessibility practices regularly and update this statement at least once per year. Our next scheduled review is March 2027.